Self-Heating Eye Mask

Benefits

Relieves eye fatigue after strain / Reduces eye puffiness and dark circles.

AUTOMATICALLY HEATING EYE MASK - Open the eye mask and apply it immediately, the mask will start heating automatically.

WARM SPA AND RELAXING - The mask's temperature rises to about 40°C (104°F). This is slightly above human body temperature and ensures optimal relaxation with comfort.

ROSE OIL - The masks are infused with pure rose oil, which helps to soothe the skin around the eyes, relieve eye strain after exertion, and reduce eye puffiness and dark circles.

CAN BE USED ANYTIME AND ANYWHERE - The product is suitable for all faces and positions and can be used day and night, before bedtime, while traveling or after a long day in front of the computer screen. Each single-use mask works for approximately 20-25 minutes.

USAGE: Take the eye mask out of the packaging / Open the ear strap / Apply the mask immediately / Self-heating temperature to around 40°C (104°F) / Relax and enjoy the eye treatment for about 20 minutes.

 

 Return & Exchange Policy

We hope you will be completely satisfied with your order from coohe.dk. However, if you are not, as a consumer, you may by law regret within 14 days (“the withdrawal period”) from the day you receive the items. You exercise your right of withdrawal by contacting us within the period of cancellation and, at your own expense, returning the goods to us within 14 days of notifying us that you regret your purchase.

If you wish to exchange for another item, the new order / item will be sent to you free of charge. NOTE. We do not take sale items back.

Please contact our customer service at info@coohe.dk for further instructions. Please include the Order Number in the email headline, and specify the products you would like to return in the email. 

Returned items must be unopened, unused and in its original condition due to health and hygiene reasons. We reserve the right to refuse refund if items are non-saleable. 

We always recommend that you try a new product on a small area of skin (for example on the hand) before use to see if you get any kind of reaction.

When returning an item, you should make sure that it is securely wrapped. You are responsible for the package/items until received by us. Keep the receipt from the courier and if applicable the track and trace number.

Please be aware that shipping costs will not be covered by COOHE if you return an item. 

send Return items back to :

COOHÉ denmark Aps

Landerslevvej 41B,

3630 Jaegerspris

Denmark

Email: info@coohe.dk

COOHE will refund the amount of your purchase within 3 days once the products have been received and processed by our Customer Service team. 

Duty of inspection and defects 

When you receive your COOHE package, please ensure to immediately examine the shipment in order to establish any faulty/defective products or incorrect items. 

If your package has been damaged during transportation, we encourage you to not accept the shipment and contact our customer service right away. 

If you experience any faulty/defective products or incorrect items when you open your package, we also kindly ask you to contact COOHE customer service right away at info@coohe.dk.

In the case of defects or imperfections, you may send your complaint to COOHE before the product’s expiration date. However, we encourage you to make your complaint in a reasonable time after having discovered the defect/imperfection.  

Complaints procedure 

If a product is faulty/defective or COOHE has delivered incorrect items, please contact our Customer Service via email: info@coohe.dk. Please include the Order Number in the email headline.  

When contacting Customer Service, you will be asked to provide to fill out a customer claims form regarding the issue. 

Once our Customer Service team has received and processed the returned faulty/defective product or incorrect item, you will be notified via email. You will receive the refund of the purchase price and all delivery costs within 3 days from receipt of items by COOHE, and to the same account as originally used for the purchase. 

COOHE reserves the right to reject complaints on products, which have not been used as intended or handled correctly. We do not accept complaints if more than 20% of the product has been used. If you have any questions about how faulty/defective products or incorrect items are defined, please contact us at info@coohe.dk.